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At Tamar Valley Podiatry, we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit the Clinic, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By consenting, you’re agreeing to be bound by this policy. Any questions regarding this policy and our privacy practices should be sent by email to or by writing to Tamar Valley Podiatry, New Road, Callington, PL17 7BE

Who are we?

We are Tamar Valley Podiatry a Podiatry Practice offering a range of foot-care treatments.


How do we collect information from you?

We obtain information about you when you register with us, for example, when you contact us to book an appointment or book online.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, DOB, phone numbers, the name of your GP and a medical history including a list of medication. This information is stored securely in our cloud based clinic software 'Cliniko'


How is your information used?

We use your information to: Create a unique medical record, contact you regarding changes to appointments or to provide you with information regarding the practice relating to service delivery. We may share (with your permission) information contained within your health record to other health professionals


How long do we keep your information for?

We are required to hold some types of information in order to fulfil our legal obligations. We will hold your personal information on our systems for as long as is necessary.  The statutory period for the retention of health records for an adult is 8 years after the patient’s last appointmen. For children and young people under the age of eighteen, it is until their 25th (twenty-fifth) birthday. For mentally disordered persons (within the meaning of the Mental Health Act 1983), for 20 (twenty) years after their last treatment.


Where is your personal information stored?

We subscribe to a clinical system called Cliniko. This is a secure cloud based system that our clinicians access via a password protected log in. For more information regarding Cliniko visit


Who has access to your information?

We do not sell or rent your information to third parties. We do not share your information with third parties for marketing purposes. Only our clinicians have direct access to your medical records.


Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to appointment reminder communications from us then you can opt out at any time. Your clinician will ask you about this at your initial appointment. We will not contact you for marketing purposes by email, phone or text message.


How you can access and update your information?

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at: Tamar Valley Podiatry, New Road, Callington PL7 7BE


You have the right to ask for a copy of the information we hold about you.


For security precautions in place to protect the loss, misuse or alteration of your information

Please refer to


Email submissions via our webpage may not be 100% secure - we ask not to include too much personal information in email submissions, please only use for general enquiries.



We don't use your personal information to create a profile of your interests and preferences.


Links to other websites

Our website may contain links to other websites. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site. We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.


Review of this policy:

We keep this policy under regular review.


This policy was last updated in June 2022.

Privacy Policy: Welcome
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